Assistance with the Illinois Department of Revenue
State Tax Questions • Refund Delays • Identity Verification • Business Tax Help • Payment Plans • Tax Notices
How We Can Help
The Illinois Department of Revenue (IDOR) administers the state’s tax laws and processes personal, business, and sales taxes. From individual income tax refunds to business registration and payment plans, IDOR plays a central role in state finances.
Our office can assist you by:
Helping you understand tax notices or letters from IDOR
Checking the status of your individual income tax refund
Troubleshooting identity verification holds or document requests
Coordinating with IDOR staff to resolve delayed responses
Assisting small businesses with tax registration or filing questions
Connecting you with payment plan or hardship program resources
Please note: we do not have access to your private tax records and cannot intervene in legal or audit decisions. All decisions regarding tax filings, penalties, refunds, or appeals are made by IDOR.
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Common Issues We Help With
“I filed my return months ago and still haven’t gotten my state refund.”
“I got a letter saying I need to verify my identity but I don’t know how.”
“IDOR says I owe money, but I already paid.”
“My refund is on hold and I can’t get anyone on the phone.”
“I need help setting up a payment plan for back taxes.”
“I was charged a penalty, but I filed on time. What can I do?”